The Creel Deal

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You’ve Just Won a NEW CAR!!!!!

Now certainly if you're a contestant on the Price is Right game show those are the words you want to hear!

Recently though, I've been getting a lot of e-flyers from agents all over Washington State offering me a free Mercedes (two year lease paid in full) if I can procure an offer on their listing.

Now, obviously offering additional agent incentives to bring their clients to your listings isn't a new thing. They range from higher than average commissions to hefty cash bonuses, but the Mercedes is certainly a new spin on it. Now I do appreciate that agents are obviously going the extra mile for their sellers, but it also concerns me that they are (in doing so) skewing the buyers agents position as a neutral party, and their ability to render professional unbiased opinions to their clients.

Then there's also the question "do you inform your client of this huge luxury bonus your receiving from the sale?"  I would be inclined to say yes you should. However, as agents we don't typically mention or discuss what we are paid as a commission on a sale because it is in effect our "pay check" and thus not an issue. When you throw a new Mercedes into the picture that seems different than "earning a commission" to me.

I am curious as to what a clients reaction would be if they were either told, or later learned that the largest most costly transaction of their life (often the case) resulted in their agent driving a new luxury car for the next two years completely free (except for gas of course) on top of their commission. On the other hand, I would think if you informed them of the free car being offered, the client may very well feel they should get it; but of course that would lead to issues with their lender.

So I am a bit curious as what other uncommon incentives are being dangled around out there in other States, and if anyone else sees possible ethical issues stemming from such practice.

 

55 commentsMichael Creel • December 12 2007 06:29PM

Comments

Not sure what the law in Washington is but in CA that clearly would not fly!

Seems like so much trying to cash in on 'leads' or 'prospects' these days!  So my question is, why is there a mentality that paying for it will give you what you need, when there are options?  dave at ree.com

Posted by Dave Walker (RealEstateExchange.com) about 1 year ago
Incentives are relatively cheap when compared to the sales price.  A 2 yr. lease is only $7,000.  A 5% reduction in my local market is $25,000.
Posted by Adam Brett - Fullerton, California Realtor (RE/MAX NOC) about 1 year ago
Yes Adam, but these aren't incentives to buyers, they are incentives to their agents. Pretty soon I expect to see a new section on the MLS listing input sheet; right under Agent Remarks it will say Agent Incentives!
Posted by Michael Creel (Brio Realty Inc.) about 1 year ago
Does anyone ever figure that the incentive is a taxable item for the "winner?" I don't want a car and my clients don't want a cruise.  What we want is a home that is priced correctly for the neighborhood, its condition and a transaction that doesn't make us pull our hair out.  Once sellers figure that out then we can start to move more inventory!
Posted by Cindy Jones-Northern Virginia Real Estate & Military Relocation Services (RE/MAX Allegiance #1 RE/MAX Company in the World) about 1 year ago

as far as knew any bonus had to be offered to the agents broker. agents can't receive the bonus directly. on the other hand...where is this listing that needs a buyer for the merc?

Posted by Trevor Ainsworth (Randall Realtors - Watch Hill) about 1 year ago

I just feel that when you create an atmosphere that encourages agents to think "Man, if I can find a buyer for that house, I'm really gonna make-out!", you really do a disservice to the industry as a whole. If I recommend a client look at a property, it's going to be because I feel it suitable for them, and appears to be fairly priced. It's not going to be because I can gain a free Mercedes lease out of the deal on top of my commission.

As for where is that listing: I've received about three such offers in the last two months via eflyers. I always delete them, thus I'm unsure what listings they were. I have no doubt I'll get another offer very soon and I'll post it for you.

.
Posted by Michael Creel (Brio Realty Inc.) about 1 year ago
Doesn't RESPA care if we don't disclose everyone on the HUD Settlement statement....I feel comfortable that the state of Georgia would see it as a necessary disclosure to all parties - I would offer it to my buyers if they would buy..........(if that were ok with lender and disclosed on HUD and complied with RESPA and GREC rules......etc. etc. etc.)......
Posted by Julie Chapman Realty Homes Brunswick Georgia about 1 year ago
I believe it would certainly require the permission of your broker and also to let the buyer know of the extra incentive that you are receiving.  Every state is different.  I would not feel comfortable doing this with out full disclosure to all parties involved.
Posted by Calvin Neely (FLI Properties) about 1 year ago
That is over the top, consumers think we are overpaid anyway. Can you imagine if that was offered 2 years ago, then the market goes down, the sellers are upside down and seeing their old agent driving a mercedes. That would make great headlines....
Posted by Christina Bennani Realtor® The House For You (Keller Williams Realty Boston North West- Team House For You) about 1 year ago

How about that commission? I understand there is a commission involved, but added "incentives"? As a potential home buyer, I would look at that as a reason to NOT to work with a particular agent, as it creates a "used car salesman"  type feel, and that reputation will speak volumes long after the "incentive" is gone. The satisfaction, and commission that a Realtor receives in finding a "dream home", "starter home", etc. and what could be the largest financial transaction one person or family might make in their lifetime should be enough. If it isn't, and the car is tempting, then one might consider changing professions. You will have to after folks start talking.

The housing market is in a slump, but I hear cars are still selling like hot cakes. Used cars that is.

 

K.Z. 

Posted by ethics about 1 year ago

RESPA may not care, but I can assure you the IRS does! The Real Estate commission might get into the act if the Broker has not agreed to the "bonus" going directly to the Sales Associate (Keeping in mind the term "Agent" means that a Sales Associate is an Agent of the Broker) thereby circumventing any compensation agreement the Broker may have with the Associate.

Ethics began to deteriorate from the moment that Sales Associates became "Realtors" as opposed to only the Brokers having that designation. That was done under the auspices of NAR and local Boards when they saw a way to get more money from the Sales Associates by "elevating" them to the same status as a Broker. From that decision, the line between Brokers and Sales Associates began to be erased and all of the ethics began to be twisted to allow the "new majority" to operate with virtual immunity from any cumbersome "ethics rules"!

Now, it is the "wild west" approach to an industry that once had high standards and ethical backbone. I do know the vast majority of Sales Associates and their Brokers operate in an ethical and honorable manner, but how long will that remain after some of the "tricks" like this become commonplace? Maybe the change has already occurred!

Posted by ERA The Good Broker about 1 year ago

That's why I just delete such offers. It simply opens a Pandora's box of ethical issues I don't care to get involved in. My car works just fine.

If I did encounter a home that a client was interested in and it came with such an offer I would (in all fairness) offer the car/lease to the buyer. However, I suspect in this day & age of foreclosures and people walking away from their home rather quickly, most lenders would not permit a buyer to get such a perk at closing.

Posted by Michael Creel (Brio Realty Inc.) about 1 year ago
Well if someone is giving a 5000 bonus or a two year lease. Whatever it maybe as long as it is disclosed upfront and doesn't violate RESPA. Then I say Where is the house?
Posted by Anonymous about 1 year ago
A few years ago a seller was offering a car as a bonus to any agent who brought the buyer of his home. Interestingly, my broker at the time stated that the car would be part hers...after all, agents can only accept income through their brokers...and the car would qualify as real estate income...so who gets the car? Can it be split 60/40 or 70/30? Who pays the taxes on it? It's just a dumb idea all around, IMO.
Posted by Kelly Sibilsky (Licensed Through Professional Referrals, Inc.) about 1 year ago

Michael,

Your post really struck a chord with me.  Oddly enough, I was going to post something similar regarding "where is the ethical line in real estate"? My take on it was little different in that it was regarding realtors advertising to prospective clients and pumping up and/or manipulating sales figures.  I decided not to post on AR because an example I cited was from a somewhat local competitor.  Since you have broken the ice so to speak, I feel better about chiming in on this topic, and I edited my blog to protect the identities of my examples.  The article on our company site is linked above, and I thought your post was so pertinent I added a backlink to your post here.  Great post!

 

 

Posted by Karin Elliott (IBA Realty Group) about 1 year ago
Regardless of your agency relationship with the buyer, yes, by all means you should disclose any incentives. In our exclusive buyer agency agreement the buyer agrees to pay me a fixed % fee - the buyer will make up the difference for any offered commission below that, and will get a credit for any offered commission above that. Also, in many cases a product bonus offered either to the agent or the buyer can be converted to a price reduction for the buyer.
Posted by Sharon Simms St Pete FL - CRS CIPS CLHMS RSPS (ALVA International, Inc.) about 1 year ago
The laws are different from state to state, tho you'd always have to disclose, but it sure muddies the waters doesn't it?
Posted by Joeann Fossland, Master Certified Coach (Advantage Solutions Group) about 1 year ago
I wish we would have a section for agent incentives.  I see so many offers being passed around but it's next to impossible to keep track of them plus they usually aren't time qualified.
Posted by Diane Bell, Hilton Head Real Estate, Bluffton (Charter 1 Real Estate, Hilton Head, Bluffton, SC) about 1 year ago

 

Michael, interesting subject, first, something to be disclosed, second, to participate or not, something to be considered.  Happy Holidays.

Posted by Anonymous about 1 year ago
Sounds like our market - I wrote a blog recently called Buyers Market - Let's name that price.  We aren't used to the buyers market - people will do anything to sell including agents.
Posted by Tracy Santrock-Cary NC Real Estate Realtor (Fonville Morisey/Santrock Realty Group, Inc. ) about 1 year ago

Those offers have been here for a year or so.  I haven't been in a position to worry about it.  It wouldn't make a difference to me, and I would disclose it to my client. 

I think it would be better to price appropriately.   

Posted by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty) about 1 year ago
The best thing is to get a correctly priced home and when that happens it will cell. Sellers should lower the price to buyers not give added incentives such as cars to agents. However that being said, if someone wants to give us a car for 2 years, then by all means we want to take it. If its there we would not want to turn it down. Why would anyone turn it down. Just our 2 cents.
Posted by Bob & Carolin Benjamin - E Phoenix Arizona Real Estate (Benjamin Realty LLC) about 1 year ago

Agents and brokers should be offering the incentives to the buyers in paying their closing costs or reducing the price of the property.

I'm not going to show a home just because it has a buyer incentive on it.  It has to be something that the buyer wants to see and ends up falling in love with.

There's enough issues currently with the lending guidelines tightening.  We don't need to be offering car incentives, etc.

Posted by Dan Weis - Cincinnati Real Estate (RE/MAX Unlimited) about 1 year ago

We need to settle into this buyer's market without offering a Mercedes if another agent will just p l e a s e bring us an offer.  That's a bit too close to desperation for me.  However, an attractively priced property and assistance with closing costs will generate showings and an offer.  I'm happy with a fair commission--no Mercedes necessary.

Posted by Norma Toering Rolling Hills & Palos Verdes Property (REMAX Palos Verdes Realty Lic# 01147470) about 1 year ago

I would certainly disclose, and in all honesty, I don't think I could accept a bonuse like that.  What on earth is the average sales price of a home?  $7,000 would be the entire buy-side of an average deal in my region!

~Jonathan Benya  Website   Blogsite

Posted by Southern Maryland Real Estate~ Jonathan Benya (Century 21 New Millennium) about 1 year ago
I would let my buyers know.  Because I would want them to decide, agent gets a bonus above your commission or see if the seller will give a price discount in lew of the bonus.  I want to keep my buyers happy and do the best I can by them.  In the long run, the referrals will come and hopefully enough to buy two cars.

bottom line and I have said it before...Sellers pric eyour house right and the buyers will come.

Jim Tutton
Windermere
Posted by Anonymous about 1 year ago
No car is necessary. I would pass the incentive on to my buyers in the form of a lower purchase price.
Posted by Tigard Oregon Real Estate >> Wayne B. Pruner, GRI (Oregon First) about 1 year ago
Agents such as you (Mike) restore my faith in agents. It does seem sometimes that as a homebuyer, I'm just like the lamb being looked upon by the wolf.
Posted by Steve Belmont about 1 year ago
These kinds of offers are so common here.  We have had a number of bonuses that we have accepted from builders, etc. but never a car.  I think it is a creative idea if it sells more homes for them.  I don't have an ethical issue accepting something like this since our commission is not fixed, and we are all independent contractors. 
Posted by Jason Crouch, Broker - Austin Texas Real Estate (512-796-7653) (Austin Texas Homes, LLC) about 1 year ago
I agree with Cindy.  I've seen the "Free Car" signs at developer's models and thought "why don't you just drop the price to where it should be and keep your stinking car?"  Of course, your post isn't about Buyer incentives.  I feel the same way about those.
Posted by Palmetto Bay | Redland Real Estate | Maggie Dokic (Prudential Florida Realty) about 1 year ago

You folks in Washington State have some crazy stuff going on.  There is some smoke some where, I’m not sure where but I smell it.

If a property is priced right, there should be no need to induce brokers with the kind of offers I've heard about.  There seem to be some RESPA issues that you folks might want to examine.  Someone is paying for that car or whatever and it is definitely not the developer or listing broker as the case may be.

I wish we would seriously get back to the business of selling real estate and stop shucking and jiving.  Most of the down markets, lost of credibility, and bad press is created and warranted by the greed in this industry.

It is a self-fulfilling prophecy.  We are our own worst enemy.  Price the damm properties at market and there is no need for Mickey Mouse tactics. Free lunches went out in 1964.  I know, I was the last in line to get one.
Posted by Find a Notary Public | needAnotary (QEC Internet Services) about 1 year ago
We'll see some cash incentives here in New York, for the agent and/or the buyer, at times.  I feel the car is over the top and agree with some of the other comments - instead of offering a car, get the price right, so we can sell the place.
Posted by Joseph Ellman (Realty Executives- Williams-Sykes Realty) about 1 year ago
On some of my listings I will offer the buyer a free toaster.
Posted by Rich Kruse (Gryphon USA, Ltd.) about 1 year ago

HI Michael,

Here in Pennsylvania, I am required to disclose any fee I receive that is over and above the agreed to fee when the buyer's agent paperwork was signed.  So if I accept a bonus for selling a property that would have to be disclosed to the buyer.  In most cases, they are fine with it.  However, in this area I've noticed that most agents will forego the bonus if it is significant, in order to allow the buyer to get a lower price for the house.  Not everyone, but those who are looking out for their clients best interests will!

In saying that, the most expensive bonus I've seen offered is Builders in this area are offering buyers of their product to pay their mortgage payment for up to a year, not to exceed $2,500 per month - there are all sorts of caveats that go with it of course.  The new construction market, especially high end, is taking the worst of our market "slow down". 

Remember, for REALTORS, the three most important words in real estate is NOT location, location, location; it's disclose, disclose, disclose!  Have a great day!

Posted by Melissa Sieg (Prudential First Choice Realty) about 1 year ago
I would like to see all crazy incentives like this go away! It hurts our credibility as professionals. It is very important that we maintain the highest ethical standards in representing our client's.
Posted by Pattie Jackson about 1 year ago
I would agree with Pattie - I usually tell my sellers if they want to offer a "bonus" to either offer the bonus to the buyer for closing costs or whatever else they might want to use it for (carpeting, countertops, etc.) or reduce the price.  As I stated before, most ethical agents who are offered a bonus pass it along to the buyer anyway.
Posted by Melissa Sieg (Prudential First Choice Realty) about 1 year ago
Do you have a buyers agency agreement. If so what is the agreed on compensation? I believe anything received in excess of the agreed compensation goes to the buyer not to you unless they agree to let you have it.
Posted by Terry Bonnie Westbrook Westbrook Realty Grand Rapids Forest Hills MI Real Estate (Westbrook Realty Broker-Owner) about 1 year ago

Michael, if I were a buyer, I would feel somewhat resentful if my buyer agent was getting a Mercedes out of the money I was paying for my house.  Having the bonus disclosed to me wouldn't make me feel much better.

This puts the BA in an uncomfortable position.  As a BA, I'd be more inclined to try to just get my buyer the best price.  As a listing agent, I'd encourage my seller to price competitively rather than offer bonuses. 

Posted by Brian Schulman - Your Lancaster County, PA Real Estate Professional (Coldwell Banker Select Professionals, Lancaster PA) about 1 year ago
I like Melissa's quote above. Disclose. A savvy buyer who finds out after the fact may come back to bite you. Let them know EVERYTHING up front. Maybe have them sign an addendum concerning the fact also.
Posted by Robert L. Brown~Grand Rapids Real Estate Bellabay Realty, West Michigan (www.mrbrownsellsgr.com) about 1 year ago

Wanna throw in some Ginzu knives as well? 

I hate these incentives since they just put more doubt into the client's mind as to our true motives.  Get the homes priced well and pay buyers' closing costs.  That will help me more than a car, a Ginzu knife, a toaster, a plasma TV, a trip to Hawaii or any other item.

 

Posted by Bethesda Real Estate Sales ~ Josette Skilling (Long & Foster Real Estate, Inc.) about 1 year ago
Believe it or not, I just read in our MLS of an agent that is offering a new car to the buyer for buying the house...talk about desperate...or lack of sales ability.
Posted by "JT" Prevatte, REALTOR, ABR, ASR ~Fayetteville, NC Real Estate (Century 21 Family Realty, Relocation/Recruitment Director) about 1 year ago

As a buyer, I would want a fair price, not a car.  I already have a freakin car.  As an agent,  I feel that I would be obligated to tell my client, but I also feel that if the house is not right for my client I am not going to push them to buy it.  The future happiness of my cliets and the future referal business is BY FAR MORE IMPORTANT than a pre-paid lease on a Mercedes for two years!

 

Posted by Andrew Stone - EcoBroker® (Windermere Real Estate) about 1 year ago

I have never liked agent bonuses as an incentive. If my sellers want to offer one, I always tell them to either lower their price or offer concessions to the buyer.  

Although, I would love to get a new car...but i will pay for it with my honest earned commissions. 

Posted by Chelle Gassan-NOVA Realtor and Stager (RE/MAX Regency and Staged Homes VA) about 1 year ago
In Iowa we are required to disclose any incentive or bonus.  I have not seen any bonuses or incentives other than those offered by Freddie Mac on occassion. 
Posted by Jason Smith Hunting Land - Farmland Farm and Hunting Land (712)592-8965 (Whitetail Properties) about 1 year ago

I should point out (since some feel this car offer is burdened by the buyer and essentially included in the cost of the home), it's highly likely that the cost of the lease is paid in full by the sellers agent via their earned commission. So in a sense, how an agent spends his/her earned commission is his/her business. If an agent earned a commission and leased their spouse a new car, or themselves, it certainly wouldn't be an issue, it's their money.

However, it's the overall impression it makes, and the appearance of impropriety that makes me steer clear of it. I have also seen many listings offering 4% and 5% commission to the selling agent. Usually such listings are due to expire soon, and the listing agent would rather surrender a majority of their commission as opposed to losing the listing. On a 500k home, an extra 2% is no different than a two year lease on a car.

I suppose it's more the image created by the agent rolling out in a new Mercedes as a gift for getting the buyer to sign on the dotted line. Also it's the unlikely ability of the agent to be unbiased in their opinion (if asked for it) in evaluating the home, and it's price that I take issue with.

Usually such gift offers are made only for full price offers; so to encourage your client to make a full price offer so that you can get a free car would obviously be wrong. I just hope no one is doing that.

Posted by Michael Creel (Brio Realty Inc.) about 1 year ago
Interesting post...I think this sparks a great discussion of what practices might be scattered through the country.  Of course, why should a buyer bear the cost of the incentive?  I don't think any one here has suggested that...It's just a desperate idea for desperate sellers, I suppose.  I guess I'd look at these properties as an opportunity for my buyer to negotiate well and of course, apply the incentive/bonus to a reduction in price or closing cost assistance.  In summary, I think using these incentives is like waving a flag - we're hungry - and might not actually be in the seller's best interest...Of course, this is an opinion and my opinions are constantly evolving...
Posted by Natalie Langford, Winchester, VA Real Estate (Realty Direct of Shenandoah Valley) about 1 year ago
It does say I'm desperate in big capital letters and likely results in significantly lower offers being made. I don't personally know any agents that have received such gifts.
Posted by Michael Creel (Brio Realty Inc.) about 1 year ago
Michael, without a doubt I would be disclosing this in writing to my buyers. I feel you open yourself up to possible litigation should something go wrong. 
Posted by Wayne McMullan Quinte Real Estate (Royal LePage ProAlliance Realty) about 1 year ago
My opinion is that if the house was priced correctly, the seller wouldn't need to offer such an extravagent bonus! So... How do you explain / convince your buyer to overpay for the house so their agent can drive away in a new car. Best solution: Buyers agent refuses the bonus and buyers write a fair market value offer on the house and no one has an ethics problem.
Posted by Roy Thomas--EXIT Realty Halifax NS about 1 year ago
Michael, I've seen some of these types of agent incentives here in Virginia including cruises, cars, and cash.  My motivation is to help my buyers find the best home for their needs and budget, not to garner some prizes for myself.  If the best home included one of these bonuses, would I keep it?  Most likely.  However the bonus would not be an incentive for me to push a particular home.  My biggest incentive is a smiling client who will refer me tons of future business and buy and sell his next home with me as well.
Posted by Brian Block -- Northern Virginia & D.C. Real Estate (RE/MAX Allegiance) about 1 year ago
Pretty soon agents will be spinning a big wheel at closing to see what they won!
Posted by Michael Creel (Brio Realty Inc.) about 1 year ago
Merry Christmas to you and yours, Michael!  We miss you.
Posted by ARDELL DellaLoggia (Sound Realty) about 1 year ago
I think this year the car promo will be raised to a Rolls.
Posted by Michael Creel (Brio Realty Inc.) about 1 year ago
Michael; All real estate commissions are negotiable. There is no standard.
Posted by Matt Grohe CRS, GRI, ABR (Remax Real Estate Concepts) about 1 year ago
That is correct. I merely raise the question; when you offer such bribes to agents, can they truly say unbiased. I received an email yesterday offering me 50k cash, and a 4% SOC, if I could procure an offer. If I then try to convince someone to buy that property, am I doing so because it's in their best interest, or mine?
Posted by Michael Creel (Brio Realty Inc.) about 1 year ago

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